{"id":10,"date":"2026-10-13T11:49:17","date_gmt":"2026-10-13T08:49:17","guid":{"rendered":"https:\/\/yasopet.com\/?page_id=10"},"modified":"2026-10-17T08:53:21","modified_gmt":"2026-10-17T05:53:21","slug":"returns","status":"publish","type":"page","link":"https:\/\/yasopet.com\/en\/returns\/","title":{"rendered":"Exchanges and returns"},"content":{"rendered":"<div class=\"wp-block-wd-section wd-4902b952\">\n<div class=\"wp-block-wd-container wd-dir-row wd-align-is-lg-center wd-03472a2c\">\t\t<div\n\t\t\t\tclass=\"wd-el-page-heading reset-last-child wd-35fb9c31\">\n\t\t\t<h1 class=\"entry-title title\">\n\t\t\tExchanges and returns\t\t\t<\/h1>\n\t\t<\/div>\n\t\t\n\n\t\t\t<div class=\"wd-el-breadcrumbs wd-bb1e1b82\">\n\t\t\t\t<nav class=\"wd-breadcrumbs\"><a href=\"https:\/\/yasopet.com\/en\/\">Home<\/a><span class=\"wd-delimiter\">\/<\/span><span class=\"wd-last\">Page<\/span><\/nav>\t\t\t<\/div>   \n\t\t<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We want you to receive exactly what you ordered. If a product isn't right for you, you can exchange or return it under the following terms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchange and return period<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can request an exchange or return within 14 days of receiving your order, provided the product is unused, in its original condition, and in its original packaging with all accessories.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Products that cannot be returned<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Food and litter once the package has been opened.<\/li>\n\n\n\n<li>Grooming tools and diapers once used, for hygiene reasons.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">If you receive a damaged or incorrect product<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us within 48 hours of delivery and send a photo of the product with your order number. We will replace the product or refund it in full, and we cover the shipping cost in both cases.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return shipping cost<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Except for damaged or incorrect items, the customer pays the return shipping cost.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We issue refunds within 7 business days of receiving and inspecting the returned product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to request an exchange or return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Message us on WhatsApp or through our <a href=\"\/en\/contact\/\">contact page<\/a>, with your order number and the reason for the exchange or return, and we will arrange a pickup time with you.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u0646\u0631\u064a\u062f \u0623\u0646 \u064a\u0635\u0644\u0643 \u0645\u0627 \u0637\u0644\u0628\u062a\u0647 \u0628\u0627\u0644\u0636\u0628\u0637. \u0625\u0630\u0627 \u0644\u0645 \u064a\u0646\u0627\u0633\u0628\u0643 \u0627\u0644\u0645\u0646\u062a\u062c\u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u0628\u062f\u0627\u0644\u0647 \u0623\u0648 \u0627\u0633\u062a\u0631\u062c\u0627\u0639\u0647 \u0648\u0641\u0642 \u0627\u0644\u0634\u0631\u0648\u0637 \u0627\u0644\u062a\u0627\u0644\u064a\u0629. \u0645\u062f\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/yasopet.com\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yasopet.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yasopet.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yasopet.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/yasopet.com\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":4,"href":"https:\/\/yasopet.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":3661,"href":"https:\/\/yasopet.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/3661"}],"wp:attachment":[{"href":"https:\/\/yasopet.com\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}